OMEG FAQ
(FREQUENTLY ASKED QUESTIONS)

Do you have the product I have selected in stock?

All our models are manufactured to order with lead-times starting at 4 working weeks. A limited selection is available from our agents who are listed here.

What are the minimum order requirements?

If the model selected consists of parts already in existence then the minimum order quantity is 10 pieces and the minimum order value is £25 + carriage + VAT if applicable.

Are Omeg products made in the UK?

Yes, we design and manufacture 95% of all components in our factory but some items e.g. nuts, washers and alloy diecastings are sourced from elsewhere.

What are the terms of payment?

New customers are issued with a pro forma invoice. Full payment is required before final assembly takes place. The pro forma invoice will indicate the shipment and latest payment date. 30-day account application forms are available on request (minimum spend per annum £1,000).

Can I make card payments?

We accept Visa and Mastercard debit and credit cards. Card details can be telephoned or faxed to our sales department. Pro forma customer's cards are debited on the day of shipment.

Are specials available?

Our product development and sales departments will look at the practicality of producing a special requirement and where feasible offer a no obligation quotation including, if applicable, artwork and tooling costs.

Are samples available?

Free samples of models shown on our website are available. There may be a cost incurred to manufacture special requests.