OMEG FAQ
(FREQUENTLY ASKED QUESTIONS)

Hours of Business

Our normal production hours are 0700 - 1700 Monday to Thursday, this can be extended to include Friday and Saturday mornings as required. Our telephones are manned from 0800 - 1700 Monday to Thursday only, please note we are closed on Friday.

Holiday Shutdown 2012

We will be closed:- Thursday 5th and Monday 9th April; Monday 7th May; Monday 4th and Tuesday 5th June; Monday 27th August; Friday 21st December 2012 to Tuesday 1st January 2013.

How can I help Omeg Sales with an enquiry?

By following the links to one of the many potentiometer enquiry forms you can then specify the model, fixing, spindle, resistance value & law, spindle length and any special requests that you may have, in addition to your contact details.

Do you have the product I have selected in stock?

All our models are manufactured to order with lead-times starting at 4 working weeks, a limited selection is available from our agents.

What are the minimum order requirements?

If the model selected consists of parts already in existence then the minimum order quantity is 10 pieces and the minimum order value is £25 + carriage + VAT if applicable.

Are Omeg products made in the UK?

Yes, we design and manufacture 95% of all components in our factory but some items e.g. nuts, washers and alloy diecastings are sourced from elsewhere.

What are the terms of payment?

New customers are issued with a pro forma invoice. Full payment is required before final assembly takes place. The pro forma invoice will indicate the shipment and latest payment date. 30-day account application forms are available on request (minimum spend per annum £1,000).

Can I make card payments?

We accept Visa and Mastercard debit and credit cards. Card details can be telephoned or faxed to our sales department. Pro forma customer's cards are debited on the day of shipment.

Are specials available?

Our product development and sales departments will look at the practicality of producing a special requirement and where feasible offer a no obligation quotation including, if applicable, artwork and tooling costs.

Are samples available?

Free samples of models shown on our website are available. There may be a cost incurred to manufacture special requests.

Where can I obtain a statement on RoHS/REACH?

Our RoHS / REACH statement is here, further information is available on request.